Refund policy
Return & Refund Policy
At Root Essence, we want our customers to feel confident when purchasing our products. We offer a 30-day return policy on eligible purchases.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
Products may be returned even if they have been opened or used, provided the return request is made within the 30-day return period.
To request a return, please contact us at:
Please provide your order number and the reason for the return.
Used and Opened Products
We understand that customers may need to try a product before deciding whether it is right for them. Therefore, opened or used products may also be returned within 30 days of delivery.
Please make sure the product is safely packaged when sending it back to us.
Damaged, Defective, or Incorrect Products
Please inspect your order when you receive it.
If you receive a product that is:
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Damaged
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Defective
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Leaking
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Missing
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Different from the product you ordered
please contact us as soon as possible at rootsessencepk@gmail.com.
Please provide your order number and clear photos or a video of the product and its packaging. We will review the issue and provide an appropriate solution.
How to Request a Return
To start a return, contact us at:
Please include:
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Your name
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Order number
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Product name
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Reason for the return
Please contact us before sending the product back. Products returned without contacting us first may not be accepted.
Once your return request is approved, we will provide you with instructions regarding where and how to return the product.
Return Shipping
For returns due to a damaged, defective, leaking, or incorrect product, Root Essence will cover the return shipping cost or provide an appropriate solution.
For returns for other reasons, the customer may be responsible for the return shipping cost.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for us to process your refund after the return has been approved. Your bank or payment provider may require additional time to reflect the refund in your account.
If you have not received your refund after this period, please contact us at rootsessencepk@gmail.com.
Exchanges
If you would like a different product, we recommend returning the original product and placing a new order once your return has been approved.
If you received the wrong, damaged, defective, or leaking product, please contact us and we will assist you with a replacement or another appropriate solution.
Non-Returnable Items
The following may not be eligible for return:
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Products returned after the 30-day return period
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Products that have been intentionally damaged
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Products returned without prior contact or approval
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Gift cards, where applicable
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: rootsessencepk@gmail.com
Website: www.rootsessence.com
Root Essence
Circular Health, From Soil to Cell
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rootsessencepk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rootsessencepk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rootsessencepk@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rootsessencepk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rootsessencepk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rootsessencepk@gmail.com.